Find answers to common questions
about our services and operations.
You can pay your electricity bill through
multiple channels: (1) Online via our Bill Pay portal at 1414.mv, (2) Mobile app
available on iOS and Android, (3) At any Fenaka outlet during business hours, (4)
Through BML internet banking, or (5) At authorized payment agents across the Maldives.
Bills are issued monthly between the 1st
and 5th of each month. Payment is due within 30 days from the bill issue date. Late
payment charges will be applied for overdue bills. You can view your bill online through
our portal or mobile app as soon as it's issued.
If you believe there's an error in your
bill, please contact our customer service at 1414 or visit your nearest Fenaka outlet
within 7 days of receiving the bill. Our team will review your meter readings and
consumption history. You can also submit a complaint through our online portal for
faster processing.
Yes, you can set up automatic payments by
registering your bank account or credit card through our online portal. Your bill will
be automatically deducted on the due date each month. You can cancel automatic payments
at any time through your account settings or by contacting customer service.
Download and complete the new connection
application form from our downloads page. Submit it to your nearest Fenaka outlet along
with: (1) Copy of your ID card, (2) Proof of property ownership or rental agreement, (3)
Connection fee payment receipt. Our team will process your application within 7-10
working days.
Connection fees vary by island and service
type. For residential electricity: MVR 500-1,500 depending on capacity. For water: MVR
300-800. Commercial rates are higher. A refundable security deposit is also required.
Contact your local Fenaka outlet for specific pricing in your area.
Both current and new owners must visit the
Fenaka outlet together with IDs and property documents. Clear all outstanding bills
before transfer. Fill out the transfer form and pay the transfer fee (MVR 100). The
security deposit will be transferred or refunded as per agreement.
First, check if the issue is in your
building or the entire area. Call our 24/7 emergency hotline at 1414 to report the
outage. For safety, unplug sensitive electronics. We typically resolve outages within
2-4 hours depending on the issue. You can track outage updates on our website or mobile
app.
Report meter issues immediately by calling
1414 or visiting your nearest outlet. Our technician will inspect the meter within 48
hours. If found faulty, we'll replace it free of charge and adjust your bill
accordingly. Keep a record of your usage patterns to support your claim.
Visit our Education page for energy-saving
tips. Simple steps: Use LED bulbs, set AC to 24-26°C, unplug devices when not in use,
use energy-efficient appliances, and maintain your AC filters. Consider solar panels for
long-term savings. Our free energy audit service can provide personalized
recommendations.
